VeggieGo Privacy Policy

Last Updated: 07 June 2026

Welcome to VeggieGo.

VeggieGo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how VeggieGo collects, uses, stores, shares and protects information when you use any VeggieGo service including:

• VeggieGo Customer App
• VeggieGo Rider App
• VeggieGo Restaurant App
• VeggieGo Website
• VeggieGo Administrative Systems

By using VeggieGo services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

• Name
• Mobile Number
• Email Address (if provided)
• Delivery Address
• Account Information

Order Information

• Order Details
• Order History
• Payment Method Information
• Delivery Instructions

Location Information

• Customer Location
• Delivery Address Location
• Rider Real-Time Location
• GPS Coordinates for Delivery Services

Device Information

• Device Model
• Operating System
• App Version
• Device Identifiers
• Log Data

2. How We Use Your Information

• Process food orders
• Deliver orders to customers
• Assign orders to riders
• Provide live order tracking
• Improve customer experience
• Send order notifications
• Provide customer support
• Prevent fraud and abuse
• Maintain platform security
• Comply with legal obligations

3. Location Information

Customer App

VeggieGo Customer App may access device location to:

• Select delivery addresses
• Display nearby restaurants
• Calculate delivery fees
• Improve delivery accuracy

Rider App

VeggieGo Rider App collects and processes location data in the background to:

• Enable live order tracking
• Provide navigation assistance
• Assign delivery orders
• Update delivery status
• Improve delivery operations

Location data may continue to be collected while the Rider App is running in the background.

Restaurant App

Restaurant App may use limited location-related information for service management and operational purposes.

4. Notifications

VeggieGo may send push notifications related to:

• Order confirmations
• Order status updates
• Delivery updates
• Account-related alerts
• Important service announcements

Users may manage notification permissions through device settings.

5. Data Sharing

VeggieGo may share necessary information with:

Restaurants

• Customer name
• Delivery details
• Order information

Delivery Partners (Riders)

• Customer name
• Phone number
• Delivery address
• Order information

Service Providers

• Firebase Services
• Google Maps Platform
• Analytics Services
• Cloud Infrastructure Providers

VeggieGo does not sell personal information to third parties.

6. Third-Party Services

• Google Firebase
• Firebase Authentication
• Firebase Cloud Messaging (FCM)
• Firebase Firestore
• Firebase Storage
• Google Maps Platform
• Google Play Services

These services may collect and process information according to their own privacy policies.

7. Data Security

VeggieGo implements reasonable administrative, technical and organizational measures to protect information from unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

8. Data Retention

VeggieGo retains information only for as long as necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal requirements

Information may be deleted when no longer required.

9. Account Deletion

Users may request account deletion by contacting VeggieGo Support.

Upon receiving a valid request, VeggieGo may delete or anonymize information except where retention is required for:

• Legal compliance
• Fraud prevention
• Financial records
• Security purposes

10. Children's Privacy

VeggieGo services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Your Rights

• Access your information
• Request corrections
• Request deletion
• Withdraw permissions where applicable
• Contact support regarding privacy concerns

12. Changes To This Policy

VeggieGo may update this Privacy Policy from time to time.

Updated versions will be posted on the official Privacy Policy page with a revised Last Updated date.

13. Contact Us

VeggieGo
Support Email: support@veggiego.co.in
Website: https://veggiego.co.in
Privacy Policy: https://privacy.veggiego.co.in/privacy.html